Privacy policy

Privacy Policy
Last updated: September 7, 2025

This Privacy Policy describes how TurtleCraft Studio LLC (“TurtleCraft Studio,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit turtlecraftstudio.com or our other pages hosted by Shopify (the “Site”), make a purchase, or otherwise interact with us (together, the “Services”). By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

1) Changes to this Policy

We may update this Policy from time to time for operational, legal, or regulatory reasons. When we do, we’ll post the new Policy on the Site and update the “Last updated” date. Your continued use of the Services means you accept the updated Policy.

2) What We Collect

A. Information you provide directly

  • Contact & account details: name, email, phone, billing/shipping address, account credentials.

  • Order details: items purchased, pricing, delivery info, return/exchange information.

  • Messages & support: the content you send us (e.g., email, forms, reviews).

  • Preferences: marketing preferences, wish lists, saved items.

B. Information collected automatically (cookies & similar tech)
We and our service providers use cookies, pixels, and similar technologies to collect Usage Data, such as IP address, device/browser type, session IDs, pages viewed, referral URLs, and interactions with the Site and emails. For Shopify-powered cookie details, see: https://www.shopify.com/legal/cookies.

C. Information from third parties
We receive information from service providers (e.g., Shopify for storefront/checkout, payment processors for payment confirmations, fulfillment/shipping partners for delivery updates), analytics/advertising partners, and social media platforms when you interact with our content.

You can choose not to provide certain information; however, some features (e.g., checkout) may not work without it.

3) How We Use Information

We use personal information to:

  • Provide and improve the Services: process orders and payments, fulfill/ship, handle returns, operate accounts, troubleshoot, and personalize content.

  • Communicate with you: order confirmations, shipping updates, service messages, and customer support.

  • Marketing & analytics: send promotional emails (you can unsubscribe), measure campaign performance, and show relevant offers on our Site and elsewhere.

  • Security & fraud prevention: detect and prevent fraud/abuse, secure accounts and our systems.

  • Legal compliance: maintain records, comply with requests from authorities, enforce our terms and policies.

4) How We Disclose Information

We disclose personal information, as needed, with:

  • Service providers/contractors: e.g., Shopify (storefront/hosting), payment processors, fulfillment and shipping partners, customer support, cloud and IT, analytics/advertising partners. These parties are bound to use the information only to perform services for us.

  • Business partners & affiliates: to operate and market the Services consistent with this Policy.

  • Legal, safety, and rights: to comply with law, respond to lawful requests, enforce our terms, or protect our customers, our rights, or others’ rights.

  • Corporate transactions: in connection with a merger, acquisition, financing, or sale of all/part of our business.

We do not disclose sensitive personal information to infer characteristics. We may “sell” or “share” (as defined under U.S. state privacy laws) limited identifiers and Usage Data with advertising partners for interest-based advertising. See Section 8 (Your Privacy Rights) for opt-out options.

5) Cookies & Tracking Choices

Most browsers accept cookies by default. You can block or delete cookies via your browser settings; some features may not function correctly without them. Blocking cookies will not necessarily stop all third-party data sharing (e.g., for ads). To learn about Shopify cookies used on stores like ours, visit https://www.shopify.com/legal/cookies.

We may recognize certain browser-based signals (e.g., Global Privacy Control (GPC)) as requests to opt out of “sale” or “sharing” where legally required.

6) User Content & Third-Party Links

If you post reviews or other content in public areas, that information is public. The Site may link to third-party websites or services we do not control. Review their privacy policies; we are not responsible for their practices.

7) Children’s Privacy

The Services are not directed to children and we do not knowingly collect personal information from children under 13 (or other age as defined by local law). If you believe a child provided personal information, contact us to request deletion.

8) Your Privacy Rights (U.S. State Laws)

Depending on your state, you may have rights to:

  • Access/Know the categories and specific pieces of personal information we hold.

  • Delete personal information (subject to legal exceptions).

  • Correct inaccurate personal information.

  • Portability: receive a copy in a portable format.

  • Opt out of “sale,” “sharing,” or targeted advertising.

  • Limit use/disclosure of sensitive personal information (where applicable).

  • Appeal: if we deny your request, you can appeal by replying to our response.

  • Authorized agent: you may use an agent; we may require proof of authorization and verification.

How to exercise your rights:
Email Turtle@TurtleCraftStudio.com with your request and sufficient details to verify you (e.g., name, email, order number). We will respond as required by law. We will not discriminate against you for exercising your rights.

Do Not Sell/Share My Personal Information:
To opt out of the “sale” or “sharing” of personal information for targeted advertising, (1) enable GPC in your browser (recognized where required) and/or (2) email Turtle@TurtleCraftStudio.com with the subject “Do Not Sell/Share.” If provided in our footer, you may also use a “Do Not Sell or Share My Personal Information” link.

Shopify Audiences:
We may use Shopify ad services (e.g., Shopify Audiences). To restrict use of your information by Shopify merchants for these services, see https://privacy.shopify.com/en.

9) Security

We use commercially reasonable safeguards to protect personal information. However, no method of transmission or storage is completely secure. Do not send sensitive information through unsecure channels.

10) Retention

We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context.

11) International Users

We currently sell and ship to the United States only. If you access the Site from outside the U.S., your information may be transferred to and processed in the U.S. and other countries that may not provide the same level of data protection as your home jurisdiction. Where required, we rely on appropriate safeguards for such transfers.

12) Contact Us

If you have questions about this Policy, our practices, or to exercise your rights, contact:
Email: Turtle@TurtleCraftStudio.com

13) Category Disclosures (Past 12 Months) — Summary

We have collected the following categories: identifiers (contact and order/account info), commercial information (orders, shopping activity, support history), and internet/network activity (Usage Data). We disclosed these to service providers/contractors, business/advertising partners, and affiliates to operate, secure, and market the Services. We may have “sold” or “shared” limited identifiers and Usage Data with advertising partners for targeted advertising. We do not use or disclose sensitive personal information to infer characteristics.