Shipping policy

Shipping Policy for TurtleCraft Studio:

  1. Order Processing Time:

    • All orders will be processed within 1-3 business days from the date of purchase.

  2. Shipping Methods:

    • We offer standard and expedited shipping options.
    • Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-4 business days.

  3. Shipping Costs:

    • Shipping costs are calculated based on the shipping method selected and the destination address. Customers will see the shipping cost during the checkout process.

  4. International Shipping:

    • TurtleCraft Studio proudly offers international shipping.
    • International shipping times may vary depending on the destination and customs processing.

  5. Order Tracking:

    • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

  6. Shipping Delays:

    • While we strive to meet the estimated delivery times, unforeseen circumstances like customs delays or postal service issues may cause delays. We appreciate your understanding in such situations.

  7. Incomplete or Incorrect Addresses:

    • TurtleCraft Studio is not responsible for packages delivered to incomplete or incorrect addresses provided by the customer. Please ensure that your shipping information is accurate during checkout.

  8. Lost or Stolen Packages:

    • We are not responsible for lost or stolen packages once they have been marked as delivered. Please ensure a secure delivery location or consider purchasing shipping insurance.

  9. Returns Due to Non-Delivery:

    • If a package is returned to us due to non-delivery or an incorrect address provided by the customer, additional shipping charges may apply for reshipment.

  10. Customs and Duties:

    • International customers are responsible for any customs duties or taxes imposed by their respective countries.

  11. Contact Information:

    • If you have any questions or concerns regarding your order or shipping, please contact our customer support at Support@turtlecraftstudio.com.

By making a purchase from TurtleCraft Studio, you agree to and acknowledge the terms outlined in this Shipping Policy. We appreciate your support and hope you enjoy your TurtleCraft Studio products!